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Working productCase StudyStructured proof

Riya AI Case Study

Jewellery businesses lose leads through slow WhatsApp handling

Controlled AI sales employee designed around trust and escalation

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Demo clarity

What to try before exploring

Working build - focused on trust-first automation

Try this

  • Review conversation flow
  • Test escalation logic

What this shows

  • Trust-first automation
  • Confidence-based escalation
  • Controlled sales flow

Execution proof

Prototype-level proof centered on structured conversation logic, escalation paths, and controlled automation behavior.

Current status

The live build demonstrates the trust model, escalation structure, and controlled automation flow in a usable product form.

What's next

  • Validate escalation thresholds with real conversations
  • Refine response structure for higher clarity and trust
  • Move from concept proof into a narrower production-ready MVP scope
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What this is

Controlled AI sales assistant for SMEs.

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Problem

Businesses lose leads due to slow responses.

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Product Thesis

Partial automation > full automation.

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Key Decisions

  • 60% automation
  • Escalation fallback
  • Structured responses
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Trade-offs

  • Less automation
  • More manual control
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Constraints

  • No production deployment
  • Simulation-based design
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System Flow

Message -> Intent -> AI -> Confidence -> Respond/Escalate

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Outcome

Reduced wrong responses.

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Status

Concept + prototype

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Reflection

AI reliability > capability.